Ordered a retro microwave Hamilton Beach. It looks fantastic and fits my kitchen perfectly. It arrived next day after order which was great. Registration for warranty was easy to complete with good c... See more
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Review summary
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Reviews shaping this summary
I have purchased a steam generator, it arrived today but haven't used it yet. On inspection there are no marks for max or minimum fill. The water tank was quite stiff to get out. The locking buttons a... See more
Company replied
Great experience from finding the product, ordering and delivery. My replacement kettle arrived within 24 hours of placing my order. It looks fabulous and is great quality. I also bought a toasted... See more
Company replied
After my expensive double drawer Air fryer failed, one sensor stopped working on 1 drawer the whole thing stopped working. I went out looking for replacement and came across Hamilton Beach HB4001 Ai... See more
Company details
- #83 of 95 best companies in Kitchenware Shop
Written by the company
Hamilton Beach designs, markets, and distributes a multitude of small electric household appliances. We’re committed to helping make your day a little easier, more creative, and flavourful through the style and function in all our small electric appliances.
Contact info
Hamilton Beach, BD4 6SU, Bradford, United Kingdom
- 01274 752624
- customerservice@hamiltonbeach.co.uk
- hamiltonbeach.co.uk
4.1
Great
110 reviews
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Replied to 85% of negative reviews
Typically replies within 2 weeks
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Excellent service
Excellent service. Very pleased with the 3 items I purchased. Thankyou
28 August 2026
Reply from Hamiltonbeach
Thank you for your lovely review Jennifer. We're glad you had such a good experience with us! 😊
Thank you,
The Hamilton Beach UK Team
Not sure what you mean by experience i…
Not sure what you mean by experience i ordered the item and it was sent promptly.
27 August 2026
Reply from Hamiltonbeach
Thank you for leaving us a review Lee. We're glad your item was sent and received promptly.
Thank you,
The Hamilton Beach UK Team
Expensive new wafflemaker broke after 6…
Expensive new wafflemaker broke after 6 months of light and careful use
2 September 2026
Unprompted review
Reply from Hamiltonbeach
Hi Matt,
Thank you for taking the time to leave us a review. We're very sorry to hear that your waffle maker broke after only 6 months.
Please could you contact our customer support team at: customerservice@hamiltonbeach.co.uk with the problem you are facing so the team can help resolve this for you.
Thank you,
The Hamilton Beach UK Team
My go to for kitchen small appliances
Choice of colours
Budget friendly
Quick delivery
19 August 2026
Reply from Hamiltonbeach
Thank you for your lovely review Kalonge. We're glad you had such a good experince with us! 😊
Thank you,
The Hamilton Beach UK Team
Reply from Hamiltonbeach
Thank you for taking the time to leave us a review!
The Hamilton Beach UK Team 😊
Best waffle maker
I ordered this waffle maker bcz it had good reviews and im using it for three days now. Its best and no issues so far. Digital screen with lots of options is remarkable 👍
6 May 2026
Reply from Hamiltonbeach
Thank you for your lovely review! We're glad to hear you're so pleased with the Waffle Maker and all its options 😊
Thank you,
The Hamilton Beach UK Team
Don't buy its scam
Don't buy . Extremely bad service item never arrive and since that everyday they said refund issued today refund issue today but never receive my money . its scam. 1st time place order worst experience now call my bank to recover money . Fake website dont trust them
23 April 2026
Reply from Hamiltonbeach
Thank you for taking the time to leave a review Ambreen; we're very sorry to hear that you had such a frustrating experience with your order as this is not the level of service we aim to provide.
We apologise for your parcel not arriving and the delay with your refund while our team was looking into this matter. We can confirm from our side that your refund was processed last week and should arrive back into your account this week, if it has not done so already.
Once again we are very sorry for the inconvenience caused to you by this matter.
Thank you,
The Hamilton Beach UK Team
All is well except the process for…
All is well except the process for warranty registration is too long and a bit complicated
23 April 2026
Reply from Hamiltonbeach
Thank you for your feedback! We will pass this to our warranty department so they can factor this into the ongoing improvements to the registration system.
Thank you,
The Hamilton Beach UK Team 😊
Great expresso machine
Quick delivery. Great expresso machine. Really pleased with it so far. Looks smart.
27 March 2026
Reply from Hamiltonbeach
Thank you for your lovely review! We're glad to hear you're so pleased with it and our service. 😊
Thank you,
The Hamilton Beach UK Team
Was super impressed
Was super impressed. It arrived the next day and part fitted perfect on kettle and matched the turquoise colour perfectly.
20 March 2026
Reply from Hamiltonbeach
Thank you for your lovely review! We're glad the part was a perfect fit for your kettle 😊
Thank you,
The Hamilton Beach UK Team
Love this coffee maker
Love this coffee maker - prefer it to the Nespresso and it's half the price! Win Win. Thank you.
10 March 2026
Reply from Hamiltonbeach
Thank you for your great review! We're so pleased to hear that you love your Hamilton Beach BaristaPro Touch 8-in-1 Espresso Machine.
Thank you for taking the time to recommend it!
The Hamilton Beach UK Team 😊
visionccok 9Ltr
this is the first time I have bought anything within Hamilton Beach, I bought Hamilton Beach Vision Cook 9L, This air fryer is sold at an affordable price within the realms of air fryers and is a brilliant machine, I have read some say they are loud but to be honest it's nothing I wouldn't expect from an air fryer & the fact I can choose from 1 large draw or put the divide in the middle & have different temps & times make it really convenient, Big up yaselves & Ninja eat your heart out 😂 If I ever need any kitchenware then Hamilton beach will deffo be considered, All in All it's a good product 👍🏻
20 March 2026
Unprompted review
Reply from Hamiltonbeach
Thank you for your lovely review! We're incredibly pleased to hear you are enjoying using your Hamilton Beach VisionCook 9L Dual Air Fryer. We're glad to know that it has exceeded expectations and you are enjoying the convenience of the flexible drawer functionality 😊
Thank you for taking the time to recommend it!
The Hamilton Beach UK Team
4 Slice Toaster
Here is the information you requested Mrs Jacqueline Stevens SS1 2RJ Date of purchase 03/02/2026 Model number HB4T50328 Batch no P07605
3 February 2026
Unprompted review
Reply from Hamiltonbeach
UPDATED 19/03/2026:
Hello Jackie,
Thank you for sending across your information. Please could you check your email as our customer service team has offered you a voucher as a gesture of goodwill to use on our website towards a new toaster or any other appliance of your choice.
Once again, we are sorry to hear that the toaster did not meet your expectations and we hope our resolution is helpful in rectifying this matter for you.
Thank you,
The Hamilton Beach UK Team 😊
________________________________________________________________________________________________________
Hello Jackie,
We're very sorry to hear that you have a bad experience with one of our 4 slice toasters and that it wasn't suitable for your needs.
We would love the opportunity to rectify this for you.
Please could you get in touch with our customer service team at: customerservice@hamiltonbeach.co.uk
Please provide your:
- Full Name
- Postcode,
- Date & Place of Purchase,
- Product Model Number (can be found on the label underneath the product)
- and any reference numbers you may have received (if purchased online)
Our team will be happy to discuss this with you and find a suitable resolution for you.
Thank you,
The Hamilton Beach UK Team
Very good quality products at a great price
Great experience from finding the product, ordering and delivery. My replacement kettle arrived within 24 hours of placing my order. It looks fabulous and is great quality. I also bought a toasted sandwich and waffle maker that's perfect for snacks when my daughter gets back from school. I'm very impressed with the quality of the products too, very premium and such a great price
9 March 2026
Reply from Hamiltonbeach
Thank you for your lovely review 😊 We're very pleased to know that you had such a great experience with our products and service!
Reply from Hamiltonbeach
Thank you for your review, we appreciate you taking the time to share your experience with us.
Well made quick to make soup
28 February 2026
Unprompted review
Reply from Hamiltonbeach
We’re delighted to hear you’re pleased with the quality and that you find it easy to use. It’s fantastic to know it’s doing the job perfectly for you — that’s exactly what we aim for.
Two year guarantee
Purchased a toaster in January registered the purchase twice sent proof of purchase twice still waiting for my two year guarantee terrible customer service.
19 January 2026
Unprompted review
Reply from Hamiltonbeach
We’re really sorry to hear about your experience — that’s certainly not the level of service we aim to provide.
We understand how frustrating it must be to have registered your toaster purchase twice and sent proof of purchase twice, yet still be waiting for confirmation of your two-year guarantee. Thank you for taking the time to follow the process and for your patience so far.
We’d like to get this resolved for you as quickly as possible. Please could you send us a direct message with your full name, postcode, date of purchase, and any reference numbers you may have received? We’ll personally follow this up with our registrations team and ensure your guarantee is processed without further delay and send confirmation to you for your warranty.
Again, we sincerely apologise for the inconvenience and appreciate the opportunity to put this right.
Terrible customer service - initially. Great breadmaker
Terrible customer service - possibly non-existant.
I bought a 19 in 1 automatic bread maker.
It came with a dough hook that for the life of me I could not figure out how it attached. I used the paddle for dough instead. I wrote to them 6 days ago and have not even had an acknowledgement.
I also wrote to them with a copy of my receipt for the warranty 8 days ago and have had zero response.
Update: Did as requested and sent my information to them but no response.
Still waiting for update on dough hook. Agent was looking into it and passed to Tech Dept.
Udate 19/03/2026. Customer Service team certainly pulled through.
So glad to have my Warranty sorted out and also find out that the dough hook is used as a hook to remove the paddle from the dough as it was confusing.
All sorted and changing my review to 4 stars as bread maker itself is excellent.
27 January 2026
Unprompted review
Reply from Hamiltonbeach
UPDATE 17/03/26:
Hello Grace,
Thank you for your patience with this matter and we're very sorry you haven't had a response to your queries until now. We have looked into this for you with our customer service and technical teams and can advise you on the following:
- WARRANTY: We are happy to confirm that your warranty for the bread maker has been registered on our system and your product will be covered for 2 years. Please visit the product registration page on our website for full details on what is covered by warranty.
- DOUGH HOOK: We have spoken to our technical teams and can confirm that the purpose of the dough hook is to remove the paddle, if it is stuck inside your finished bread loaf. We have emailed you a video to demonstrate this and a link to the most up to date copy of the user manual for your bread maker to assist with this.
Once again, we are very sorry that this has been such a drawn-out and inconvenient process; this is not kind of service we aim to provide. We hope that this update helps resolve these issues for you.
Thank you for your patience and co-operation with this matter and we are once again very sorry for any inconvenience caused,
The Hamilton Beach UK Team
__________________________________________________________________________________________________________
We’re really sorry to hear about your experience — that’s certainly not the level of service we aim to provide. We can see that our customer service team did reply to your messages with instructions and options for you regarding the issues you where having. We understand how frustrating it must be to have registered your bread maker purchase and sent proof of purchase, yet still be waiting for confirmation of your two-year guarantee. Thank you for taking the time to follow the process and for your patience so far. We’d like to get this resolved for you as quickly as possible. Please could you send us a direct message with your full name, postcode, date of purchase, and any reference numbers you may have received? We’ll personally follow this up with our registrations team and ensure your guarantee is processed without further delay and send confirmation to you for your warranty.
Reply from Hamiltonbeach
We’re delighted to hear you’re pleased with the quality and that you find it easy to use. It’s fantastic to know it’s doing the job perfectly for you — that’s exactly what we aim for.
We really appreciate you taking the time to share your experience!
Absolute rubbish
Absolute rubbish. So disappointed. My soup maker switched off mid cycle the very first time I used it.
25 January 2026
Unprompted review
Reply from Hamiltonbeach
We’re really sorry to hear this — that must have been incredibly disappointing, especially on the very first use.
That’s certainly not the experience we want you to have with your soup maker. Please rest assured this isn’t typical performance, and we’d like to help get this sorted for you as quickly as possible.
Could you please send us a direct message with your proof of purchase, the model number, and a brief description of what happened (for example, how far into the cycle it switched off)? Our team will look into this right away and arrange the appropriate next steps, whether that’s troubleshooting, a replacement, or a refund.
Thank you for bringing this to our attention — we appreciate the opportunity to put things right.
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