My call was handled professionally by James I was happy how he dealt with my query. However the follow up email does not confirm a morning or afternoon slot it says all day and also it says there wil... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arranged day after I emailed about my annual service in August Arranged all day appointment would have been useful to have been informed whether this would be am or pm even on the day Engineer did... See more
A gentleman (Kyle )from Plusheat called today to open my account over the telephone- he offered me a special introductory deal. He was very polite and professional and asked me if I had any questio... See more
The company worked thoroughly and were able to address my concerns with certainty which made me feel much more relieved. I am confident the boiler is now ready for winter. The only customer servic... See more
Company details
- #90 of 120 best companies in Heating service
- #11 of 25 best companies in Property Maintenance
- #24 of 49 best companies in Property management company
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Signing up was easy and…
Signing up was easy and straightforward. I even got a 2-month discount at the checkout.
14 September 2026
Unprompted review
Worst home maintenance service I have…
Worst home maintenance service I have received from any company. Actually, I received none and held out to dry when in an emergency. Wouldn't dare continue my contract with them. I called 3 months earlier to cancel my contract. I hope they've actioned it and even that doesn't become a shore.
10 October 2025
Reply from PlusHeat
Dear Valued Customer,
Thank you for contacting us and for taking the time to share your concerns. I am sorry to hear that you have been left feeling frustrated with your experience with PlusHeat, particularly regarding the assistance you received during an emergency and your concerns about the cancellation of your contract.
We have received your email regarding this matter, and I can confirm that our Renewals Department has responded to you within the existing email chain to provide further assistance and address your cancellation request.
If you require any further information or assistance, please do not hesitate to contact us on 0808 164 2892 or via support@plusheat.co.uk.
Kind Regards,
Sean
PlusHeat Team
Boiler service
Boiler service within a few days of my request for the 3rd year. Engineer was pleasant and efficient. Paperwork was explained to me with his findings.
All Good
10 September 2026
Unprompted review
Plusheat goods and services
A great pleasure to listen to Scott from Plusheat explaining costs and services provided by Plusheat
14 September 2026
Perfect helpful and kind
14 September 2026
He was pleasant and did his job well
He was pleasant and did his job well
14 September 2026
Unprompted review
I would like to express my sincere…
I would like to express my sincere appreciation for the excellent customer service I received from Scott. The advisor was extremely professional, patient, and courteous throughout our conversation. Scott took the time to thoroughly explain all the available options and worked hard to find me the best possible offer at a price that was both fair and acceptable.
What impressed me most was his genuine commitment to customer satisfaction. He listened carefully to my concerns, answered all my questions clearly, and went above and beyond to ensure I was happy with the outcome. His knowledge, persistence, and friendly manner made the entire experience stress-free and enjoyable.
He made a tremendous effort to retain my business with PlusHeat, not through pressure, but by understanding my needs and presenting the best solution for my circumstances. Thanks to his outstanding service and dedication, I have decided to stay with PlusHeat.
He is a real credit to the company, and I believe he deserves recognition for his exceptional customer care.
14 September 2026
Deeply unsatisfactory experience
I have had a very unsatisfactory experience with Plus Heat, they came out to do a boiler service and landlord CP12 certificate 10 days ago and I still haven't received the certificate. I have called customer service 4 times and every time they say I'll receive it by the end of the day. It's very poor service indeed. I had another bad experience where my tenant waited in all day for their service and then no one turned up. It feels like Groundhog day speaking to them as if no one has actioned the previous request.
14 September 2026
Unprompted review
Reply from PlusHeat
Hi Leigh,
Thank you for taking my call this afternoon.
I am sorry for the frustration and inconvenience caused by the delay in receiving your landlord CP12 certificate, as well as your previous experience with a missed appointment. I appreciate how disappointing it must have been to contact us several times and receive the same response without the matter being resolved.
I am glad that I was able to rectify the issues you had raised during our call today, and I appreciate you giving us the opportunity to address your concerns.
If you require any further assistance, please do not hesitate to contact us on 0808 164 2892 or via support@plusheat.co.uk.
Kind Regards,
Sean
PlusHeat Team
Thank you very much for your excellent service thank you Chris 🤗
14 September 2026
Very helpful and polite agent.
14 September 2026
easy process no problems
14 September 2026
Unprompted review
boiler cover
Gave me a great quote for boiler cover and all is seems good. Accepted.
11 September 2026
Excellent company to deal with
Excellent company to deal with. Made a few call outs and each time it was a very quick response and friendly engineers that attended.
10 April 2026
Quick and easy to set up with updates…
Quick and easy to set up with updates by email
11 September 2026
Nice friendly member of staff
Nice friendly member of staff, very professional.
Made you feel like a person and not a number.
Organised everything in just the one call.
11 September 2026
Exceptional Customer care and communication.
I'm very happy with PlusHeat because they dealt with my boiler issues very quickly and professionally. Emely was excellent with customer care and I was back on track with no fuss at all. I'm really impressed with the level of service and would recommend PlusHeat, for sure. Well done team.
I've been with these guys for a few years now and I'm ready to renew for another year shortly. Excellent.
12 September 2026
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